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Terms And Conditions.


  • Speed of Delivery and Dispatch Methods.
  • Incorrectly Provided Delivery Address.
  • UK Delivery.
  • Europe and Worldwide Delivery.
  • VAT - TAX (TVA - IVA).
  • Customs Charges.
  • Returns.
  • Returns Policy for Business Customers.
  • Damaged, Faulty, or Incorrectly Supplied Goods.
  • Incorrectly Supplied Goods of a Higher Value.
  • Undelivered Items.
  • One Contact Supplies - Website usage terms and conditions.


Speed of Delivery and Dispatch: 

All orders will be processed as quickly as possible. Stock items are normally posted the same working day up to 15.00hrs or the next working day. Working days are Monday to Friday, and do not include Saturdays, Sundays or Bank Holidays.

Products are sent via Royal Mail and typically take 3 to 5 working days (Excluding Weekends and Bank Holidays) but please allow up to 14 working days for UK delivery.

Arrival dates are estimates; we are reliant on other companies and sometimes this causes delays.

Incorrectly Provided Delivery Address:

If you provide a delivery address with incorrect details that causes goods to not be delivered to the desired destination, we will not issue a refund, provide any compensation, or resend the goods without further payment.

UK Delivery:

All UK orders are sent via Royal Mail, and are posted using their "Standard Parcel" tariff.

**Please click here to see a pdf of the price structure.**

All Royal Mail "Standard Parcel" postage and packing costs are not included in the price for orders. We would advise that packages sent by this method usually take 3 to 5 working days from dispatch.

If you need your goods before the time stated above, we reccomend that you contact us via proir your order and we will send it via your selection on the pdf structure.

Europe and Worldwide Delivery:

Please contact us stating your name, full address, contact number, and preferred delivery date. We will then get back to you with a total price including delivery. It is your responsibility to pay any export/import duty or any other additional costs that occur during the delivery process.


The prices displayed on this website are inclusive of UK VAT where applicable. Customers ordering goods for delivery outside of the UK will be responsible for payment of any local taxes as well as UK VAT, and will be required to pay any extra for delivery and clearance where necessary.

Customs Charges:

Goods ordered for delivery outside of the UK may be subject to import duties and taxes once the goods reach the country of destination. By placing an order, you agree to pay any charges levied in relation to customs clearance and that you accept that One Contact Supplies Ltd has no control over additional charges in relation to customs clearance.

One Contact Supplies recommends that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to goods ordered. By ordering here, you will be the importer and will be responsible for the record and for any import tax and duty that needs to be paid.


For most items, the Distance Selling Regulations give you the legal right to cancel your order within 14 working days of receiving the goods. However this does not apply to sealed products that have been opened, unless you are returning the product and we deem it unsatisfactory for the purpose it was designed for.

If you wish to cancel using this right, you need to inform us in writing within 14 working days after you have received the goods. You must take reasonable care of the goods and immediately return them to us. Please open all packages carefully and keep safe in case you need to return any part of your order. You can then use the package to return the product. In all cases, items must be returned in their original state accompanied by a copy of the delivery note or receipt, to:

One Contact Supplies Ltd, Vine cottage, Chapel Road, Cockfield, Bury st Edmunds, Suffolk, IP30 0HE

We will not consider that you have taken reasonable care of the goods if they have been used in a way, or to an extent, beyond what would be reasonable when examining the goods in a shop before purchase.

Please allow 14 days (in addition to the delivery time) for the return to be processed. This returns policy does not affect your statutory rights.

Returns Policy for Business Customers:

Our standard Returns Policy does not apply to those customers who purchase items for business use, resale or on a Business Account. Please see your individual contract.

Damaged, Faulty, or Incorrectly Supplied Goods:

Goods that are damaged in transit, faulty, or incorrectly sent by us are to be returned to  One Contact Supplies Ltd in their original packaging, using the most economical method of postage. Once the item(s) are received by us, we will either replace the item(s) or issue a refund in full (including postage costs). Please state which option you prefer with your return notice.

Whether you require a replacement or refund, we will wait until we receive the item(s) from you before dispatching a replacement or issuing a refund. Any item must be returned within 14 days of receipt in the UK, 21 days of receipt outside the UK.

One Contact Supplies Ltd will check all items returned as damaged or faulty. In the event that we find no fault, we reserve the right to recover our fees and expenses from you. 

Incorrectly Supplied Goods of a Higher Value:

We have better than 99.9% accuracy rates in our dispatch process, but errors are inevitable. Should we accidently send you goods of a higher value than the order placed we reserve the right to recover the balance should you not return any incorrectly supplied goods to us within 14 days of receipt in the UK, 21 days of receipt outside the UK. 

Undelivered Items:

Packages are posted to UK addresses in separate Parcels, therefore orders with two or more items may arrive on different days (Unless you order two or more items at the same time and the delivery location is exactly the same for all items – then we will try  all options for the most cost effective delivery in regards to bulk/weight ratio) .

Very few of our goods are reported not to reach their destination (less than one in a thousand) and invariable these eventually turn up or are returned to us.

Royal Mail requests 14 working days for delivery to UK addresses and 21 days for Airmail deliveries. If your goods have not arrived after 7 working days, please contact us and we will check and confirm the dispatch date and delivery address.

If, after 14 days for UK address or 21 days for Airmail orders, you have not received your goods please email us: or write to:  One Contact Supplies Ltd, Vine cottage, Chapel Road, Cockfield, Bury st Edmunds, Suffolk, IP30 0HE to request the items to be resent and we will immediately dispatch your items, subject to stock, or issue a refund. In addition, see Delivery Address not your Card/Home address and Incorrectly Provided Delivery Address above.

In the situation where goods posted to the correct address are not received, we will place a claim with Royal Mail. Royal Mail may wish to contact you. Should your goods subsequently turn up they must immediately be returned to:  One Contact Supplies Ltd,  Vine cottage, Chapel Road, Cockfield, Bury st Edmunds, Suffolk, IP30 0HE

One Contact Supplies - Website usage terms and conditions.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern One Contact Supplies Ltd relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘One Contact Supplies Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is: Vine Cottage, Chapel Road,  Cockfield, Bury St Edmunds  Suffolk,  IP30 0HE . Our company registration number is 7405054 and place of registration Is:

Companies House, Cardiff, U.K.  Registration date: 12/10/2010.

The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

One Contact Supplies Ltd.

T.+44(0)1284 828855

F. +44(0)1284 827647


One Contact Supplies Ltd is a U.K Registered Company. 7405054